Exchange / Return an Article
Moondrop customers are entitled to upon receipt of the goods within 14 days an item to exchange / return.
The clients have to pay for the shipping cost of return.
The goods can only be returned in undamaged packaging and not opened, they should be in the same condition and should not be used or worn. This related to hygiene. Nor should any labels, stickers and cards removed. If you want an article to exchange / return you should use the following steps.
Send us a direct email containing your order number and specify any complaints / reasons for exchange / return.
Waiting for reply before you send the item back, you will receive instructions how to act.
General conditions to the exchange / return an article
Correspondence is by email, it is your own responsibility that we have your correct email address.
Notification of the returned goods must be made within 8 days after the call with us inside. 8 days begin on the date you received the goods.
Unstamped or not sufficiently stamped returns are refused by us and not adopted.
Please note that not every article can be exchanged. See below.
-these conditions are not met right to exchange each lapse of an article. All costs incurred, we charge the customer.
Moondrop will pay within 14 working days after full completion of the returns goods your money back.
Articles that can not return
The following articles can not be exchanged / returned:
articles not included in original condition and / or packaging are.
articles that worn / used.
articles with the labels, stickers and card removed
If you do not meet these conditions means you can not trade Articles / return. All administrative costs incurred (7.50 euro) will be charged to the customer.
If the customer receives a defective product, in an undamaged packaging by Moondrop exchanged for the same or similar product.
To this end, the customer within 8 days after the call to contact our customer service.
If we find that we have sent a damaged product we will reimburse the shipping cost of the exchange.
You have received the wrong article
If you receive a wrong product, Moondrop will exchanged this for the same or similar product. The customer need within 8 days contact our
If we find that we have sent the wrong product we will reimburse the shipping cost of the customer for this product exchange.
Nieuwendijk 41-43, 1012MA, Amsterdam, The Netherlands